Notice inactivity before it goes unnoticed.
Set how long an agent can go without tracked activity. Choose which calls, CRM changes and available messages reset the idle timer.
Know when
your team
needs you.
Keep a pulse on employee activity and missed calls in Bitrix24. Spot the gaps, notify the right people, and keep work moving.
Works inside Bitrix24Your rules. Your schedule.
Team overview
Interactive demoMONDAY, 10:45A little clarity.
4agentsA little clarity.
A better working day.
Agent / last activityCurrent status
JL
Jamie LeeOutbound call · 2 min ago
ActiveAM
Alex MorganCRM update · 8 min ago
ActiveSC
Sam CarterNo activity · 38 min
IdleRP
Riley ParkerInbound call · 5 min ago
ActiveThe right signal, at the right time.
Sam’s idle time passed the 30-minute limit.
Agent / inbound callsMissed today
JL
Jamie LeeWithin the configured limit
0AM
Alex MorganExample limit: 3 missed calls
4 missedSC
Sam CarterWithin the configured limit
1RP
Riley ParkerWithin the configured limit
0See when missed calls add up.
Choose your threshold and workday window.
Example notificationsToday
Idle threshold reached
Sam Carter · 38 minutes without tracked activity
Bitrix24 notification → Team leadMissed-call threshold reached
Alex Morgan · 4 missed inbound calls
Task → Sales managerTurn a signal into a next step.
Select recipients and delivery channels.
Work hours: 09:00–18:00Mon–Fri
A simplified preview with illustrative data. Explore the tabs.
Built around the work
already happening in Bitrix24
- Calls
- CRM updates
- Available chats
- CRM email & SMS
Catch the gaps.
Keep the day on track.
You shouldn’t have to open every profile to know where attention is needed. Agent Pulse brings activity gaps and missed-call incidents into view.
Your rule, in actionTry it
minutes
10 min60 min
Move the slider to try a different threshold.
38 minutes idle. Time to check in.
The example agent has passed your 30-minute limit.
Illustrative scenario. This doesn’t change your portal settings.
Your working hours.
Your kind of quiet.
Monitoring should follow your team’s rhythm. Set a timezone, choose working days and add holidays. Checks and notifications follow that schedule.
- Choose who to monitor
- Define your hours and thresholds
- Pick recipients and alert channels
Monitoring windowExample
TimezoneEurope / London
Start of day09:00
End of day18:00
5 working days. Weekends stay quiet.
A heads-up.
Where it matters.
Send an immediate alert when an incident opens, set a repeat interval, or schedule a daily summary. Keep the right people in the loop.
Bitrix24 notifications
A direct alert inside the portal your team uses.
Chat messages
Deliver the context to your selected recipients.
Tasks with a next step
Bring follow-up into your team’s task workflow.
Every signal has a story.
Review incidents and delivery history in the journal.
- Idle incident opened
Sam Carter reached the configured threshold.
- Team lead notified
Sent through the selected Bitrix24 channel.
- Activity resumed
A new tracked activity closes the idle incident.
Small price.
Clearer picture.
Pay for the people you monitor.
One monitored employee, one license.
$1
per monitored employee
per month, USD
per month, USD
The full monthly fee applies even if an employee is monitored for part of the month. Charges are not prorated.
employees
Choose the number of employees to monitor.
Estimated monthly total
Find the right setup / month
Billed monthly through EMCsoft.
A few things
worth knowing.
A clearer picture, from the start.
What does Agent Pulse actually track?
It uses activity data available to the app in Bitrix24: calls, supported CRM changes, CRM email and SMS activities, and accessible chat activity. You choose which supported signals reset the idle timer. Chat coverage depends on the installing user’s access; the app does not monitor every private conversation.
Will it send alerts outside working hours?
Monitoring and notifications follow the timezone, working days and hours you configure. You can exclude specific holidays manually. There is also a Bitrix24 company-calendar option; use manual dates when you need an exact holiday schedule.
Who can install and manage the app?
A Bitrix24 portal administrator installs the application. Access is limited to administrators by default, and additional users can be allowed in App Access. Administrators manage which employees are monitored.
Can I receive a summary instead of instant alerts?
Yes. Configure scheduled reports at one or more daily times. You can also enable immediate incident alerts and choose whether they repeat, with your own interval and repeat limit.
Do I need a separate dashboard?
Agent Pulse opens inside Bitrix24. You can configure monitoring rules, review the current-day status, and inspect incidents and notification history from the application.
Keep a pulse on your team.
Give your day more clarity.
Tell us about your Bitrix24 team.
Let’s find the right monitoring setup for you.